Blogia
A Comunicação Organizacional e os Recursos Humanos

EMOTIONAL INTELLIGENCE & EMOTIONAL COMPETENCE

EMOTIONAL INTELLIGENCE:

A form of intelligence relating to the emotional side of life, such as the ability to recognize and manage one's own and others' emotions, to motivate oneself and restrain impulses, and to handle interpersonal relationships effectively.

  • Originated by Daniel Goleman, psychologist, denoting the cluster of traits/abilities relating to the emotional side of life
  • major components of emotional intelligence: knowing our own emotions, managing our own emotions, motivating ourselves,recognizing the emotions of others,and handling relationships

 Copyright 1999 Steve Hein, The EQ Institute - May be copied for educational uses.

0 comentarios