Social networking tools help Capital One build a collaborative culture
"Businesses have been teching-up customer web sites with blogs, videos, rating tools and other interactive features for years. But it’s the rare employer that puts the same tools to work inside the company.
That’s where the McLean, Va.-based bank and financial services company Capital One stands out.
Impressed by explosive growth of social networking sites such as Facebook, MySpace and YouTube, Capital One added similar collaborative technologies to the company’s own intranet, Oneplace, in 2007-08.(...)"
“We noticed that the workplace was not as collaborative as it could be,” says Matt Schuyler, Capital One’s chief human resources officer. “We wanted a way to encourage open and honest dialogue.” By Rita Zeidner